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azimut travel agency mountain sport

Insurance & terms and conditions

I have to cancel my trip. What happens?

Whatever the reason for your cancellation, the general terms and conditions of sale (see below) apply: we will charge you a cancellation fee in accordance with the established scale. If the charges are lower than what you have already paid, you will be refunded the difference. If the charges are higher than what you have already paid, you will need to make a further payment to settle the cancellation charges invoice.

Once this invoice has been settled, we will send it to you. There are 2 possible scenarios:

- You took out cancellation insurance with Assurinco via Azimut at the time of registration: check the cover taken out by referring to the insurance product on your initial invoice, and if necessary, have your doctor complete this medical certificate. Then send Assurinco your initial invoice, your paid cancellation fee invoice, our general terms and conditions of sale and all the necessary supporting documents by email (sinistre@assurinco.com) (unless you have taken out the Flex option, which allows you to cancel without any supporting documents). In the heading of the e-mail, please note: ‘NAME/First name/Departure date + policy number (6213 for simple cancellation, 6325 if you have opted for multi-risk comfort)/AZIMUT MOUNTAIN TOURS'.

Assurinco will reimburse you for the cost of cancellation, minus the amount of the insurance, of course, and the excess if your reason for cancellation or your policy includes one. 

- You did not take out insurance when you booked: contact your insurer to see whether your bill for cancellation costs can be covered.

Please note: the insurance products we offer are only available to residents of the European Union, regardless of nationality.

We cannot replace individual civil liability. It is therefore essential to have personal liability insurance to take part in our trips. We strongly recommend that you take out insurance covering cancellation costs - illness, travel accident - loss or theft of luggage - trip interruption. It is compulsory to be covered for repatriation assistance - rescue and search in order to take part in our holidays and trips. It is the participant's responsibility to check, prior to registration, the risks for which he/she is already covered. You can take out an insurance policy with our agency. An extract from the general terms and conditions of cover is available at the bottom of the page. 

 

Insurance rates:

Repatriation assistance only: 2.5%

Multi-risk cancellation + repatriation assistance: 8%

Comprehensive + Flex Option: 10.5%

Only repatriation assistance insurance can be taken out after registration. Insurance products including cancellation insurance can only be taken out at the time of registration. No changes can be made once the insurance has been taken out. If you do not wish to take out our repatriation, rescue and search insurance, you must provide us with the cover and details of your own insurance.

 

Repatriation assistance

We offer repatriation assistance at a cost of 2.5% of the total price of services, providing you with the following cover: civil liability abroad, repatriation and payment of medical expenses in the event of illness or injury, and assistance in the event of death.

In the event of any claim during your trip, you must first contact the assistance centre, which is open 24 hours a day, 7 days a week, and will guide you through the steps to be taken by telephone (01 45 16 43 95) or by e-mail (medical@mutuaide.com).

Our customers are obliged to have repatriation assistance insurance to take part in our trips. If they do not wish to take out our repatriation assistance insurance, they must fill in a waiver with the number of their own insurance policy at the time of booking.

Contract number: 6216

 

Comfort multi-risk insurance

We offer you a new ‘special epidemic' multi-risk insurance policy, invoiced at 8% of the total price of the services, which includes all the guarantees of repatriation assistance and ‘special epidemic' cancellation insurance, as well as the following guarantees: reimbursement of costs relating to the loss or damage of your luggage, purchase of a new plane ticket in the event of a missed departure or return (maximum: €1,000/person), compensation in the event of flight delays, reimbursement of unused ground services in the event of total interruption of your stay and payment of hotel costs in the event of a four-week stay (€100/night for a maximum of 14 nights). 

Contract number: 6325

 

Additional ‘Flex Cancellation' option

As an option, only if you have taken out ‘cancellation' or ‘comprehensive' insurance: it is possible to add a ‘Flex Cancellation' option, invoiced at 2.5% of the total price of the services (in addition to the basic price of the cancellation or comprehensive insurance), which allows you to cancel your trip without having to provide any justification, with the exception of the exclusion below! The maximum amount of costs reimbursed is €5,000/person, with an excess of 30% of the amount of cancellation costs (minimum excess of €150).

Exclusion: the insurance does not cover cancellations due to confinement to your place of residence. In the event of restricted access to the place of stay, the insurance does not apply either, as it is up to Azimut to offer you an alternative or a refund. 

All these contracts include limitations of cover, exclusions, excesses and obligations in the event of a claim. Please read them carefully. This insurance must be taken out at the same time as the booking. They are never refundable (unless cancelled by Azimut).

Contract number: 6325

 

You will find details of the cover offered for each insurance product by clicking here:

 

3/ GENERAL AND SPECIAL TERMS AND CONDITIONS OF SALE (updated on 15/05/2025)

 

Extract from the French Tourism Code setting out the conditions for carrying out activities relating to the organisation and sale of travel or holidays - in accordance with article R211-12 of the French Tourism Code.

REGISTRATION: Registration for one of our holidays implies acceptance of our general terms and conditions.

All registrations must be made via our website or by post (please contact us), accompanied by a deposit of 30% (in addition to the insurance chosen) up to 30 days before departure, or the full balance of the trip and the options chosen if the registration is made less than 30 days before departure. Receipt of the deposit only implies a reservation subject to availability at the time of booking.

PAYMENT:

Payment by credit card: Payment of 30% of the price of the trip more than 30 days before departure (or the balance if you wish). The balance of the trip and all the options chosen must be paid 30 days before departure.

Payment by bank transfer or cash: Payment of 30% of the price of the trip more than 30 days before departure (or the balance if you wish) the balance of the trip and all the options chosen must be paid 30 days before departure.

Transfer payments are not accepted less than 7 days before departure (registration cannot be confirmed in this case).

PRICES: The customer acknowledges that he/she has read the information relating to the trips he/she has chosen, by consulting the tabs on the trip page indicating ‘date and price', ‘day by day' and ‘trip details. Our technical data sheets indicate what is included and what is not. As a general rule, the cost of vaccinations, visas, drinks, visits to sites and personal equipment and ski lifts are never included in the price, unless stated otherwise in writing. Any change in the exchange rate, carriers or other service providers may lead to a readjustment of the published prices up to 20 days before departure. Prices for summer holidays 2025 established on 30 November 2024, prices for winter holidays 2025-2026 established on 31/05/2025, on the basis of exchange rates, air fares and ground services known to date and subject to readjustment no later than 20 days before departure. We can make these adjustments upwards or downwards if they are not significant, without the possibility of cancellation at no cost to you. If the number of participants is lower than that indicated on our technical data sheets, we may also, with your agreement, charge you a supplement, although we undertake to reimburse you if additional registrations are received by that date. Any delay in payment of the balance may be considered as a cancellation for which we will not be liable.

AFTER REGISTRATION: You will receive confirmation of your trip:

  • Immediately by e-mail, when you register on our website and pay by credit card.
  • Within 7 days (if by post) of receipt of your 30% deposit (or balance within 30 days of departure) by bank transfer or cash.
  • The invoice is automatically issued on the day of departure.

ADDITIONAL SERVICES: On some of our trips, you can purchase additional services such as transfers + overnight stays before/after departure, equipment hire, holiday extensions, etc. according to your choice. These services are subject to availability. All additional services must be paid for in full as soon as they are taken out, under the same conditions as for trips (30% more than 30 days before departure, immediate balance less than 30 days before departure). Options purchased at the time of booking and before departure, rentals and other services booked and included in your customer file will not be reimbursed if you cancel your trip.

TECHNICAL AND PHYSICAL LEVEL OF THE TRIPS:

Technical and physical levels are indicated by stars on each trip. Each type of activity has its own definition of levels, which can be seen in detail by clicking on the stars. The levels are listed in the ‘Levels' section of each data sheet.

It is imperative that you are aware of the levels and that you feel you are suitable to take part in the proposed trip. The guide may have to decide to interrupt a participant's stay, without reimbursement from us, in cases where:

  • the guide or supervisor considers that there is too great a difference between our level criteria and the level of this person and that this disrupts the programme too much for the rest of the group.
  • the guide or supervisor considers that the safety of this person or that of the group is at risk.

If in doubt, it is essential to contact our advisors to help you choose the trip best suited to your physical and technical level.

TRAINING:

Our holidays are supervised by French or European UIAGM high mountain guides, ski instructors or cycling instructors, each working in their own field. It may happen, in very rare cases, that the guide in charge of a trip is injured or has a personal obligation. In the event that Azimut is unable to replace the guide at the last minute, the full cost of the holiday paid to Azimut will be reimbursed.

LIABILITY:

In accordance with article L211-17 of the French Tourism Code, we cannot be held responsible for the consequences of events external to our services, in particular:

1- On the part of the participant: loss or theft of tickets, identity and/or health documents (national identity card, passport, visa, vaccination certificate, etc.) that do not comply with the information given in our technical data sheets = faulty presentation/ out-of-date or insufficiently valid. Late boarding: 100% of services will be retained.

2- Following unforeseeable and insurmountable incidents or events caused by a third party unrelated to our services, such as strikes, technical or administrative incidents outside our company, airspace congestion, bad weather, delays, breakdowns, loss or theft of baggage.

3- Cancellation due to circumstances beyond our control and/or for reasons relating to the safety of passengers and/or an injunction from an administrative authority.

Delay(s) caused by the aforementioned circumstances, as well as any resulting changes to the itinerary/programme, may not give rise to any compensation, in particular as a result of a change to the originally planned duration of the trip or a delay at an air stop. Any additional costs incurred as a result of disruption (taxes, hotel, parking, purchase of travel tickets, etc.) will remain at the customer's expense.

EQUIPMENT HIRE

You are responsible for the equipment you hire. In the event of loss or theft, you will be charged for the equipment.

A deposit will be taken from your credit card at the time of hire. This is approximately the value of the equipment hired.

In the event of damage to the equipment, we reserve the right to automatically deduct the amount corresponding to the repairs from the credit card used at the time of booking. If the equipment cannot be repaired, the amount may be as high as full replacement.

You can, however, take out our ski damage insurance to cover the equipment hired.

This guarantee covers:

Any damage that may occur to the equipment ordered, provided that it is :

- Partial, i.e. requiring the intervention of a professional to make the equipment fit for use;

- Total, i.e. the equipment has become unfit for use and cannot be repaired for more than the price of new equipment.

In the event of theft, the original report drawn up by the police station or gendarmerie must be sent to AZIMUT within forty-eight hours of the loss being reported.

The following are excluded from cover

- Loss, omission or replacement of equipment

- Damage resulting from improper use of the equipment

- Damage resulting from deliberate acts by the hirer of the equipment.

In these various cases, the hirer will be obliged to reimburse the full value of the equipment. This amount must be paid in full to AZIMUT.

TRANSPORT and SERVICES

When you register, we do not know the flight times, but we will let you know which airlines are likely to operate your flight. The exact times and the names of the companies will be sent to you as soon as they have been confirmed. Your flight can take place at any time on the 1st day of your trip, or even the day before (max. 3 hours before). In accordance with the Warsaw Convention, flight times may vary depending on traffic clearances. The carrier may without notice substitute other carriers, use other aircraft, change or cancel stopovers if necessary. We recommend that you allow sufficient time and purchase changeable and/or refundable tickets for your journey to the airport. If you check in for your outbound flight too late, your return flight will be automatically cancelled by the airline. You will then have to purchase a new ticket(s) at your own expense, subject to availability.

The types and levels of comfort of our accommodation are indicated in the ‘travel info' section of each of our packages. Only the services mentioned on each of the travel pages, which can be viewed at any time on our website, are considered to be contractual. If we are unable to provide any of these services, we will do our utmost to offer you equivalent services. The punctuality of the various transfers organised by our company before, after and during your stay is not guaranteed. No refund can be claimed if the connection cannot be made using your mode of transport.

Special features of our holidays and trips

Given the sporting nature of our trips and holidays, we cannot be held responsible or liable for any compensation in the event of changes to dates, timetables or planned itineraries, particularly if these changes are the result of unforeseen events or compelling circumstances involving the safety of travellers. We cannot be held responsible for any incidents, accidents or personal injury that may result from careless personal initiative. During the stay, the supervisor is the sole judge of whether to modify the planned programme according to the weather conditions, the mountain, the terrain, the fitness of the participants and their technical skills. A different itinerary or a different mountain range may be suggested, but any additional costs incurred will be borne by the customer.

The agency acts as an intermediary between, on the one hand, the customer and, on the other hand, the service providers (carriers, hoteliers, charterers, local agencies, etc.) and should not be confused with the latter who, in any case, retain their own responsibility. If the outward and return dates of your trip are changed due to air transport disruption, we cannot under any circumstances be held responsible and will ask you to contribute to the actual additional costs incurred. If we are unable to provide any part of the planned services, we will do our utmost to replace them with equivalent services. When circumstances force us to do so, we may have to substitute one means of transport for another, one hotel for another, take a different itinerary or cancel certain excursions, without these exceptional modifications giving rise to any compensation whatsoever. The purchaser may not refuse them without valid reason. If no replacement service can be offered or if it is refused for valid reasons, we will ensure the return of the participant at no extra charge.

CANCELLATION – CHANGES

On your behalf:

Any cancellation on your part prior to departure must be made by registered letter with acknowledgement of receipt or by e-mail.

The date of acknowledgement of receipt or the date of receipt of the e-mail will be taken as the date of cancellation for the purposes of invoicing cancellation costs. Actual costs incurred for air or sea transport, accommodation on a boat and land services will not be reimbursed.

No cancellation request on your part can be processed if payment for the trip does not comply with our rules (see payment paragraph above). A trip cancelled by the customer must be paid for within 30 days of departure. If this is not the case, no cancellation certificate will be issued and none of the sums received by Azimut will be refunded. 

If you cancel, the following deductions will be made:

More than 60 days before departure: 15%

60 to 31 days before departure: 30%

30 to 15 days before departure: 40%

20 to 14 days before departure: 50%

13 to 7 days before departure: 75%

Less than 7 days before departure: 100%

For any airline ticket issued in advance, whether at the request of the participant or due to the policy of the airlines for certain types of fare, a cancellation fee of 100% of the price of the ticket will be charged, regardless of the date of cancellation, in the same way as for stays on a boat the amount of the boat service will not be reimbursed. Please note that cancellation costs incurred more than 60 days before departure are not covered by cancellation insurance. The amount of the insurance is non-refundable. Any voluntary interruption of the trip on your part does not entitle you to any reimbursement, nor does any exclusion decided by the group leader for insufficient level, failure to comply with safety instructions or endangering the safety of the group.

If you are unable to take part in the holiday, you may suggest another person, provided that they meet the same conditions, without prejudice to any booking fees already incurred on your behalf, which would still be due. You must inform us of this between 7 and 15 days before departure by registered post with acknowledgement of receipt or by e-mail.

On our behalf:

If we have to cancel a departure for reasons beyond our control, or due to a lack of participants, we will offer you various alternative solutions, at the current price, or a full refund of the sums paid.

The notification deadlines are as follows:

- 20 days before departure if departure is for more than 6 days

- 7 days before the start of the trip if it lasts between 2 and 6 days

- 48 hours before the start of the trip if the duration of the stay is less than 2 days.

We reserve the right to cancel the holiday if exceptional and unavoidable circumstances arise in the immediate vicinity of the holiday destination and have a significant impact on its progress or on the transport of passengers to the destination. In this case, you will be entitled to a postponement or a full refund of the price of the holiday, but will not be entitled to damages or reimbursement of expenses incurred, such as transport to reach the destination, accommodation costs, etc.

INSSURANCES:

We cannot replace the individual civil liability of each person. It is therefore essential to have civil liability insurance to take part in our holidays and trips. We strongly advise you to take out insurance covering cancellation costs - Illness, travel accident - loss or theft of luggage - trip interruption. It is compulsory to be covered for repatriation assistance - rescue and search in order to take part in our holidays and trips. It is the participant's responsibility to check, prior to registration, the risks for which he/she is already covered. You can take out an insurance policy with our agency. An extract from the general terms and conditions of our insurance cover can be consulted in the TRAVEL INSURANCE section in the left-hand column on the home page of our site.

Insurrance prices :

Repatriation assistance (contract 6216) : 2.5%

COMFORT multi-risk: Repatriation Assistance + Cancellation (contract 6325): 8%

COMFORT + FLEX multi-risk: Repatriation + Cancellation insurance with Flex option (contract 6325): 10.5%

No changes will be possible once the insurance has been taken out. If you do not wish to take out our repatriation, rescue and search insurance, you must provide us with the cover and details of your own insurance.

CLAIMS:

Any complaint relating to the trip must be sent by registered letter with acknowledgement of receipt or by e-mail within one month of the date of return.

AZIMUT

Mountain Tours – SAS

385a Route des Fonts de Cervières - 05100 Cervières

Tel : 04 92 23 07 24 – email : contact@azimut.ski

With a capital of 20 000€ - RCS GAP 539 427 609

 

Professional civil liability :

Hiscox, 12, quai des Queyries 33100 Bordeaux

Financial garantee: APST

Immatriculation Atout France IM005120010

SIRET 539 427 609 00034