I have to cancel my trip, what happens?

Whatever the reason for your cancellation, the general conditions of sale (see below) apply: we will charge you a cancellation fee according to the established scale. If the fee is less than what you have already paid, you will be refunded the difference. If the fee is more than what you have already paid, you will need to complete the cancellation fee invoice.

Once this invoice is paid, we will send it to you. From this point on, there are two possible scenarios:

- You have taken out cancellation insurance with Assurinco via Azimut at the time of registration: check the guarantees taken out by referring to the insurance product on your initial invoice, and if necessary, have your doctor fill out this medical certificate. Then send your initial invoice, your paid cancellation fee invoice, our general terms and conditions of sale, and all the necessary supporting documents to Assurinco by email (sinistre@assurinco.com) (unless you have taken out the Flex option, which allows you to cancel without any supporting documents). In the title of the email, please note : " NAME/First name/Departure date + the contract number (6213  for the simple cancellation, 6325 if you have opted for the comfort multi-risk)  / AZIMUT MOUNTAIN TOURS ".

Assurinco will reimburse you the cancellation fees, minus the amount of the insurance, of course, and the deductible if your reason for cancellation or your contract involves one. 

- If you did not take out insurance when you booked your trip, contact your insurance company to see if your bill for cancellation fees can be covered.

Please note: the insurance products we offer are only available to residents of the European Union, without any nationality criteria.

We cannot replace the individual civil responsibility of each person. It is therefore essential to have an individual civil liability insurance to participate in our stays and trips. It is strongly advised to have an insurance covering cancellation fees - illness, travel accident - loss or theft of luggage - travel interruption. It is compulsory to be covered for repatriation assistance - rescue and search to participate in our trips. It is up to the participant to verify, prior to registration, the risks for which he/she is already covered. You have the possibility of taking out an insurance contract with our agency. An extract of the general conditions of guarantees is available at the bottom of the page.

GENERAL AND PARTICULAR CONDITIONS OF SALE (updated on 09/01/2020)

See in PDF

Extract from the French Tourism Code setting the conditions of exercise of activities relating to the organization and sale of travel or stays - in accordance with Article R211-12 of the Tourism Code.

 

REGISTRATION 

The registration to one of our stays implies the acceptance of our general conditions.

All registrations are made through our website or by mail (contact us for this) with a deposit of 30% added to the chosen insurance. The reception of this deposit implies the reservation only within the limits of the available places.

 

PAYMENT

Payment by credit card: the balance of the trip must be paid 30 days before departure.

Payment by check or bank transfer: the balance must be paid 30 days before the departure date without any reminder from us. In case of registration less than 30 days before departure, the total amount will be paid upon reservation request.

 

PRICE

The customer acknowledges having read the information on the trips he/she has chosen, by consulting the tabs on the trip page indicating "date and price", "day by day" and "trip details". We mention in our technical sheets what is included and what is not. In general, the cost of vaccines, visas, drinks, visits to sites and personal equipment, ski lifts, are never included in the price, unless mentioned in writing.

Any change in the exchange rate, carriers or other service providers may result in the readjustment of published prices up to 20 days before departure. Prices for summer 2023 trips established on 15/10/2022, prices for winter 2022-2023 trips established on 31/05/2022, based on the exchange rate, airfares and ground services known to date and subject to readjustment no later than 20 days before your departure.

We can make these adjustments upwards or downwards as long as they are not significant, without the possibility of cancellation without charge on your part. If the number of participants is lower than the number indicated on our technical data sheets, we may also have to charge you a supplement with your agreement, while committing ourselves to reimburse you if additional registrations are received by that date. Any delay in the payment of the balance may be considered as a cancellation for which the cancellation fees in force will be applied.

 

AFTER REGISTRATION

You will receive a confirmation of your trip:

• Immediately by e-mail, when registering on our website with payment by credit card.

• Within 7 days (if by postal mail) after receipt of your 30% deposit (or balance within 30 days of departure) by check, transfer or cash.

• The invoice is automatically issued on the day of departure.

 

ADDITIONAL SERVICES

On some of our trips, you can purchase additional services such as transfers + night before or after departure, equipment rentals, stay extensions and others according to your choices. These services are subject to availability. The payment of the totality of the additional services must be settled before the departure of the stay.

 

TECHNICAL AND PHYSICAL LEVEL OF THE TRIPS

The technical and physical levels are indicated by stars on each trip. Each type of activity has its own definition of levels, visible in detail by clicking on the stars. The levels are listed in the "levels" section of each data sheet.

It is imperative that you are aware of the levels and that you are able to participate in the proposed trip. The guide could be led to take the decision to interrupt the stay of a participant and that without refunding of our share in the cases where:

 

• The guide or supervisor believes that there is too great a difference between our criteria and the level of this person and that this disrupts the program for the rest of the group.

• The guide or supervisor believes that the safety of this person or that of the group is in question.

 

GUIDANCE

Our trips, unless otherwise mentioned on the technical sheet (trips dedicated to initiation), are supervised by French or European UIAGM high mountain guides.

In the event that the high mountain guide is not available (due to injury or a last minute problem), we may have to replace him/her with a state-qualified ski instructor, while remaining within the latter's prerogatives (supervision outside of glacial terrain and outside of the use of mountaineering techniques), on any trip that does not involve moving on glacial terrain or the use of mountaineering techniques. It may happen, in very rare cases, that the guide in charge of a trip gets injured or has to meet a personal obligation. In the event that Azimut is unable to replace the guide at the last minute, a full refund will be made for the stay paid to Azimut.

 

RESPONSIBILITY

In accordance with article L211-17 of the French Tourism Code, we cannot be held responsible for the consequences of events external to our services, notably

1 - Due to the participant: loss or theft of tickets, identity and/or health documents (national identity card, passport, visa, vaccination certificate...) that do not comply with the indications appearing on our data sheets = lack of presentation / outdated or of insufficient validity. Delayed boarding: 100% of the services will be retained.

2 - Following incidents or events unforeseeable and insurmountable by a third party outside our services, such as strikes, technical or administrative incidents outside our company, airspace congestion, bad weather, delays, breakdowns, loss or theft of luggage.

3 - Cancellation imposed by circumstances presenting the characters of force majeure and/or for reasons related to the maintenance of the safety of travelers and/or injunction of an administrative authority.

Delay(s) caused by the above-mentioned circumstances, as well as any resulting changes to the itinerary/program, will not result in any compensation, in particular due to a change in the duration of the trip initially planned or a delay at an air stop. Any additional costs related to a disruption (taxes, hotel, parking, repurchase of transport tickets, etc.) will remain the responsibility of the client.

 

EQUIPMENT RENTAL

You are responsible for the equipment you rent. In case of loss or theft, the equipment will be charged to you.

A deposit will be taken from your credit card at the time of rental. Its amount corresponds approximately to the value of the rented equipment.

In case of damage to the equipment, we reserve the right to automatically deduct the amount corresponding to the repairs from the credit card used at the time of the reservation. The amount can reach the complete replacement of the equipment if it cannot be repaired.

You can, however, subscribe to our ski damage insurance to cover the rented equipment.

 

This guarantee covers :

Any damage that may occur on the equipment ordered and reserved that it is :

• Partial, i.e. requiring the intervention of a professional to make the equipment fit for use;

• Total, that is to say that the equipment has become unfit for use and cannot be repaired at a cost exceeding the price of new equipment.

Concerning the cases of theft, the original declaration established by the police station or the gendarmerie must be given to AZIMUT within forty-eight hours following the declaration of the disaster.

 

The following are excluded from the guarantee

- Cases of loss, forgetfulness, replacement of the equipment

- Cases of damage resulting from a non-conforming use of the equipment

- Cases of damage resulting from voluntary acts of the tenant of material

In these different cases, the hirer will have the obligation to refund the full value of the equipment. This amount will have to be entirely paid to AZIMUT.

 

TRANSPORTATION AND SERVICES

At the time of your registration, we do not know the flight schedules, but we will inform you of the companies likely to ensure your flight. The exact schedules and the names of the companies will be communicated to you as soon as they have been confirmed to us. Your flight can take place at any time on the first day of your trip, or even the day before (max. 3 hours before).

In accordance with the Warsaw Convention, flight times may vary depending on traffic authorizations. The carrier may substitute other carriers, use other aircraft, change or cancel stopovers if necessary without prior notice. We recommend that you allow sufficient time and purchase changeable and/or refundable tickets for your transportation to the airport.

If you check in for your outbound flight too late, your return flight will be automatically cancelled by the airline. You will then have to buy a new ticket(s) at your own expense, depending on the availability of seats. All our accommodations (unless otherwise stated) are in double rooms. Only the services mentioned on the technical data sheets given at the time of registration are considered as contractual.

If we are unable to provide any of these services, we will do our best to offer you equivalent services. The punctuality of the various transfers organized by our company before, after and during the stay is not guaranteed. No refund can be claimed in the event that the connection could not be ensured with your mode of transport.

 

PARTICULARITY OF OUR STAYS AND TRIPS

Due to the sporty nature of our trips and stays, we cannot be held responsible or liable for any compensation in case of changes in dates, schedules or planned itineraries, especially if these changes are due to unforeseen events or compelling circumstances involving the safety of travelers. Each participant must comply with the advice and instructions given by the supervisor. We cannot be held responsible for any incidents, accidents or injuries that may result from careless personal initiative. The guide is the only judge during the stay to modify the planned program according to the weather conditions and the mountain, the shape of the participants, the technical knowledge. A different itinerary or another mountain range may be proposed, but any additional costs incurred will be charged to the client.

 

The agency acting as an intermediary between the client and the service providers (carriers, hoteliers, charterers, local agencies, etc.) should not be confused with the latter who, in any case, retain their own responsibility. If the outward and return dates of your trip are modified, due to a disruption of air transport, we can in no case be held responsible and will ask you to contribute to the real additional costs incurred. If we are unable to provide part of the planned services, we will do our best to replace them with equivalent services. We may be required, when circumstances oblige us, to substitute one means of transport for another, one hotel for another, to take a different itinerary or to cancel certain excursions, without these exceptional modifications giving rise to any compensation. The buyer cannot refuse them without valid reasons. If no replacement service can be offered or if it is refused for valid reasons, we will ensure the return of the participant, without any additional charge.

 

CANCELLATION - MODIFICATIONS

On your part :

Any cancellation on your part before departure must be sent to us by registered letter with acknowledgement of receipt or by email. 

The date of acknowledgement of receipt will be taken as the date of cancellation for the billing of cancellation fees. The actual costs incurred for air or boat transportation, accommodation on a boat and land services are not refunded.

 

Your withdrawal will result in the following deductions:

More than 60 days before departure: 15% of the total amount

From 60 to 31 days before departure: 20%

From 30 to 21 days before departure: 35%

From 20 to 14 days before departure: 50%

From 13 to 7 days before departure: 70%

Less than 7 days before departure: 75%

 

For any airline ticket issued in advance, either at the request of the participant or due to the policy of the airlines for certain types of fares, a cancellation fee of 100% of the ticket price will be charged, regardless of the date of cancellation, just as for stays on a boat the amount of the boat service will not be refunded. Please note that cancellation fees more than 60 days before departure are not covered by the cancellation insurance. The amount of the insurance is not refundable. Any voluntary interruption of the trip on your part does not entitle you to any reimbursement, as well as any exclusion decided by the group leader, for insufficient level, non-compliance with safety instructions or jeopardizing the safety of the group.

In case of impossibility to carry out the stay, you can propose another person to us on the condition that it meets the same conditions without presuming the expenses of reservations already committed in your name, which would remain due. You are required to inform us between 7 and 15 days before departure by registered mail with acknowledgement of receipt or Email.

 

On our part:

If we have to cancel a departure for reasons beyond our control, or due to a lack of participants, we will offer you different alternative solutions, at the current rate, or a full refund of the sums paid. 

The deadlines of information are as follows:

• 20 days before departure if it exceeds 6 days

• 7 days before the start of the trip if its duration is between 2 and 6 days

• 48 hours before the beginning of the trip if the duration of the stay is less than 2 days

 

We reserve the right to cancel the trip if exceptional and unavoidable circumstances occur in the immediate vicinity of the trip and have a significant impact on its progress or on the transportation of passengers to the destination. You will then get a full refund of the price of the stay but cannot claim damages or reimbursement of expenses incurred such as transportation to reach the destination, accommodation costs, etc.

 

INSURANCES

We cannot substitute ourselves for the individual civil responsibility of each participant. It is therefore essential to have a civil liability insurance to participate in our stays and trips. It is strongly advised to have an insurance covering cancellation costs - illness, travel accident - loss or theft of luggage - trip interruption. It is compulsory to be covered for repatriation assistance - rescue and search to participate in our trips. It is up to the participant to verify, prior to registration, the risks for which he/she is already covered. You have the possibility of taking out an insurance contract with our agency. An extract of the general conditions of our insurance guarantees can be consulted in the TRAVEL INSURANCE section in the left-hand column on the home page of our site.

No modification will be possible once the insurance is subscribed. If you do not wish to subscribe to our repatriation, rescue and search insurance, you must provide us with the guarantees and contact details of your own insurance.

 

DISPUTES

Any claim relating to the trip must be sent by registered letter with acknowledgement of receipt or by email within one month after the date of return.

 

AZIMUT

Mountain Tours – SAS

33 Le village - 05100 Cervières

Tel : 04 92 23 07 24 – Email : contact@azimut.ski

with a capital of 20 000€ - RCS GAP 539 427 609

 

Professional civil liability:

Hiscox, 12, quai des Queyries 33100 Bordeaux

Financial guarantee : APST

Registration Atout France IM005120010

SIRET 539 427 609 00034